FAQS
❓ Frequently Asked Questions
Q1. How do I place an order on Horiya Store? Placing an order is quick and easy! Simply browse our store, select your desired product, add it to your cart, and proceed to checkout. Enter your delivery details and confirm — we'll take care of the rest! 🛒
Q2. Do you offer Cash on Delivery (COD)? Absolutely! Horiya Store offers Cash on Delivery all across Pakistan. No credit card or online payment needed — simply pay cash when your order arrives at your doorstep. 💵
Q3. Which courier service does Horiya Store use? All orders are shipped through PostEx, one of Pakistan's most trusted and reliable courier services, ensuring your order reaches you safely and on time. 🚚
Q4. How long will my order take to arrive? Delivery times depend on your location:
- 🏙️ Major Cities (Lahore, Karachi, Islamabad, Rawalpindi): 2–3 business days
- 🌆 Other Cities & Towns: 3–5 business days
- 🏡 Remote & Rural Areas: 5–7 business days
Q5. How can I track my order? Once your order is dispatched, you will receive a PostEx tracking number via SMS or WhatsApp. Simply visit postex.pk, enter your tracking number, and stay updated on your delivery status. 📦
Q6. What if I receive a damaged or incorrect product? We sincerely apologize if this happens! Please contact us within 24 hours of delivery with your order number and clear photos of the issue. Our team will resolve it promptly and ensure your satisfaction. 📸
Q7. What is your return and exchange policy? We accept returns and exchanges within 3 days of delivery, provided the product is unused, in its original condition, and original packaging. Simply reach out to us on WhatsApp and our team will guide you through the process. 🔄
Q8. How can I get in touch with Horiya Store? We're always happy to help! You can contact us through:
- 📱 WhatsApp: +92 3138328383
- 📧 Email: horiyastore30@gmail.com
- 🕙 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM
Didn't find your answer? Feel free to contact us directly — we're just a message away! 😊